Laurel Tree House Childcare
At Laurel Tree House (“we,” “our,” “us”), we are committed to protecting the privacy of the families, children, and individuals we serve. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information including, but not limited to:
- Child’s name, date of birth, medical history, and dietary needs
- Parent or guardian names, contact details, and emergency contacts
- Billing information and payment details
- Immunisation records, health and medical information as required by law
- Authorised individuals permitted to collect your child
How We Collect Information
Information is collected through:
- Enrolment forms and registration processes
- Communication with parents or guardians (emails, calls, meetings)
- Direct interactions at our childcare centre
- Our website (https://laureltreehouse.co) when you submit inquiries or requests
Use of Your Personal Information
We use personal information to:
- Provide childcare and educational services
- Ensure child safety, health, and wellbeing
- Fulfil legal and regulatory obligations
- Communicate with parents or guardians
- Manage our internal administration processes, including billing
Storage and Security
We store personal information securely, taking reasonable precautions to prevent loss, misuse, or unauthorised access. Information is stored digitally and in hardcopy form within secure and restricted environments.
Disclosure of Personal Information
We do not sell or rent personal information. We may disclose personal information to:
- Authorised personnel within Laurel Tree House
- Medical or healthcare professionals in emergencies
- Government or regulatory bodies where required by law
- Third-party service providers assisting with childcare administration (e.g., software providers) under strict confidentiality agreements
Access and Correction
You may request access to your personal information held by us or request corrections by contacting us directly at:
- Email: info@laureltreehouse.com.au
- Phone: 02 9173 8513
- Postal Address: 61 Arundel St, Glebe NSW 2037
We will respond to your requests promptly and in accordance with Australian privacy laws.
Website Cookies
Our website may use cookies to enhance user experience. You may disable cookies in your browser settings; however, this may impact the functionality of our website.
Privacy Policy Changes
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on our website with an updated effective date.
Complaints
If you have a complaint regarding our handling of your personal information, please contact us directly. If your complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
For questions or further information about our privacy practices, please contact:
Laurel Tree House Childcare
Email: info@laureltreehouse.co
Phone: 02 9173 8513
Postal Address: 61 Arundel St, Glebe NSW 2037
Suggested text: Our website address is: https://laureltreehouse.co